Posts for UX Category
Active Listening in Customer Interviews

Active Listening in Customer Interviews

A few years ago, I was interviewing a customer to uncover some problems our product was having. I was super green when it came to interviews at that time. My customer was chatting about their experience when my mind wandered down the rabbit hole because of something interesting they mentioned. By the time I snapped back to reality, I had solved the problem and was ready to move on to the next thing. My customer was intensely staring at me and waiting for my next question. I mumbled a quick apology as my face...

Creating Effective User Testing Questions

Creating Effective User Testing Questions

If you have great questions to ask your users, you will get great answers to apply to your testing goal. If you work for...

Free User Testing Results Template

Free User Testing Results Template

As a user experience geek, I love coming up with ways to save me time when I do the numerous user tests. I have created a...

How To Plan for Visually Disabled Users on Computers and Mobile Devices: Color Blindness, Low Vision, and Blindness

How To Plan for Visually Disabled Users on Computers and Mobile Devices: Color Blindness, Low Vision, and Blindness

Did you know that there is about 7.4 million people with vision disorders? These vision disorders include but is not limited to:

Color blindness Low Vision...
How to Plan for Disabled Users on Computers and Mobile Devices (Overview)

How to Plan for Disabled Users on Computers and Mobile Devices (Overview)

I get it that you are busy. You may not have thought about accessibility because you are thinking about #allthethings required to get your website or...