Introduction to the five planes of UX
How to align your team from strategy to interface without the chaos.
Taking a bet after testing the risks of a customer solution
Decide what to build next, on purpose, as a team, with evidence in hand.
Testing risks in customer solutions
Run fast, cheap tests to gain confidence before committing time and resources.
Identifying risks of customer solutions
Spot the assumptions that could break your idea before they cost you.
Ideating solutions from customer feedback
Co-create ideas with your trio that are desirable, usable, and buildable.
Prioritizing customer opportunities
Choose which problems are worth solving now, based on evidence.
Mapping customer opportunities
Build a shared view of your opportunity space visually and collaboratively.
Synthesize feedback for customer interviews
Make sense of what you heard so you can find what matters most.
Interviewing Customers
Have better conversations that uncover real needs and behaviors.