UX engagement metrics for digital products and web
The numbers that tell you whether your product is actually working for people.
Entries by kkaysullivan@gmail.com
Healthy assertiveness for team communication and collaboration
How I learned the difference between fighting for my ideas and actually being heard.
Preparing for Customer Interviews
How to find the right users, ask the right questions, and get real insights.
User research for product teams
Three steps to understanding what your users actually need.
Considerations with UX boot camps
What 20+ years in UX taught me about answering the question everyone asks.
Active listening results in successful customer interviews
What one awkward interview taught me about the skill that changes everything.